vb899's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains what data is collected, how it is used, and how it is kept secure.
vb899 (hereinafter referred to as "we", "us", or "the platform") is a trusted online entertainment service in Bangladesh. When you use our website, your trust is our most valuable asset. This privacy policy tells you what information we collect, why we collect it, and how that information is kept secure. Please read this policy carefully.
By registering on this site or using our services, you are considered to have agreed to the terms of this privacy policy.
1 What Information We Collect
vb899 collects certain personal information to operate its services properly. This information is used only to improve service quality and to keep your account secure.
1.1 Information You Provide
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay — for transaction verification)
- National ID card or passport number (for identity confirmation)
- Address and residential information
1.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Visit time on site, page view history, and click data
- Data collected through cookies and similar tracking technologies
- Login and logout times and frequency
1.3 Transaction-Related Information
- Deposit and withdrawal amounts and history
- Type of payment method used
- Betting activity records
2 Purpose of Data Collection
We collect and process your information only for the legitimate purposes listed below. Under no circumstances is your information used for unnecessary or unauthorised purposes.
- To create, manage, and secure your account
- To verify transactions and prevent financial fraud
- Age verification — only users aged 21 or above may use the service
- To provide customer support and resolve complaints
- To improve service quality and analyse user experience
- To enforce responsible gaming policies
- To meet applicable legal obligations
- To ensure site security and detect suspicious activity
3 Data Storage and Security
Keeping your personal information secure is our top priority. vb899 uses advanced technology to store your data.
3.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Advanced firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Data access limited to authorised personnel only
- Data backup and recovery systems
3.2 Retention Period
Your information is retained for the entire duration of your active account. Even after an account is closed, some information may be retained for a period required by legal obligations. After that period, information is securely deleted.
4 Information Sharing with Third Parties
vb899 never sells or rents your personal information to third parties for commercial purposes. However, in the limited circumstances listed below, certain information may be shared with specific parties:
4.1 Service Provider Partners
Necessary information is shared with trusted technology partners for payment processing, technical infrastructure maintenance, and fraud prevention. These partners are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
If a valid directive is received from a competent court, regulatory authority, or law enforcement agency, we are required to provide the necessary information in compliance with applicable law.
4.3 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity; however, the terms of this privacy policy will continue to apply in such cases.
5 Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the vb899 website. These help improve your browsing experience and ensure the site functions properly.
5.1 Cookies We Use
- Essential cookies — strictly necessary for login sessions and security
- Functional cookies — to remember your preferences and language settings
- Analytics cookies — to understand site usage patterns (anonymous statistics)
5.2 Managing Cookies
You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some site features to not work correctly.
6 Your Rights
As a registered user of vb899, you have the following rights over your personal information:
- Right to access information — you may request to know what information we have collected about you
- Right to correct information — you may request that incorrect or outdated information be updated
- Right to delete information — you may request deletion of information beyond what is required by legal obligations
- Right to object to processing — you may object to the processing of your information in certain circumstances
- Right to data portability — where applicable, you may request your information in a structured format
- Right to withdraw consent — for information processed on the basis of consent, you may withdraw that consent at any time
To exercise these rights, contact us through the details listed below.
7 Protection of Minors and Age Verification
vb899 strictly provides services only to individuals aged 21 or above. We are committed to preventing minors from participating in gambling or betting services.
- Information is collected at registration to confirm age
- In cases of suspicion, identity documents may be requested for account verification
- If a minor's account is identified, it is immediately closed and all transactions are cancelled
- We do not knowingly collect or store the personal information of any minor
8 Security of Payment Information
Your financial information is protected with the utmost care. vb899 handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Information sent through these methods passes directly through the secure systems of the respective payment provider.
- Card or mobile banking PIN numbers are not stored on our servers
- All payment transactions are processed through encrypted channels
- Transactions are monitored to prevent unauthorised use
9 Policy Changes
vb899 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you at your registered email address or through the site. Continued use of the site after the updated policy takes effect will indicate that you have agreed to the new policy.
The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
10 Links to Other Websites
vb899's services may sometimes include connections to third-party technologies or services. These third parties have their own privacy policies that are entirely separate. vb899 is not responsible for the privacy practices of those parties. We recommend reading the policy of any third-party service before using it.
11 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available seven days a week, 24 hours a day, to assist you in both Bengali and English.
Live Chat: Instant support is available through the live chat option on the site — available 24/7
Email: [email protected]
We try to respond to data protection requests as quickly as possible.